Common Frequently Asked Question
Q: Does your company conduct equipment test and trial run before delivery and can you send video or pictures to customers for confirmation before packaging and shipping?
A: We will carry out test and trail run to each set of our equipment before delivery. If required, we can send test videos or pictures to customers for confirmation. We also welcome you to our company for inspection. We will not conduct packaging and shipping until you are totally satisfied.
Q: How long is the delivery cycle? Is products’ package reliably guaranteed during transportation? Who will assume the fees for damage of accessories and can you send a free set of quick-wear parts to customers?
A: The delivery cycle of our conventional products is 30 days, and the specific equipment required by our customer will be delivered within 45 days. The transport package of our products is in the charge of specific staff, ensuring safety in transportation. If there are parts broken during transportation, we will bear all the charge for that. Based on customer’s local environments, we can also attach part of accessories in the package.
Q: Will your company arrange technicians to conduct technical training on both theory and practice? Will you offer online technical support or door-to-door service?
A: We offer online training and equipment maintenance. You can also appoint a technician to our company to freely receive more professional and delicate training. For the customers who purchase a large quantity of machines from us, we can appoint engineers to their place to do on-site training.
Q: How long is the warranty period? Under warranty, will you undertake maintenance or change to the equipment that is damaged by non-human factors?
A: The warranty that we promise for our construction machines including wheel loader, bulldozer, truck crane, wheel loader, forklift, etc. is one year after they are purchased or 2000 working hours. Under warranty, maintenance and change are free. Beyond warranty, we only charge at cost price.
Q: Does your company provide the optimal solution as soon as possible when the equipment has fault under warranty?
A: No matter whether it is under warranty or beyond warranty, we will handle your problems and help you recover operation in the shortest time.
Q: Will you conduct regular calling or visiting to customers for feedback and follow up service condition of their equipment?
A: Absolutely, we will regularly call back to our customers to follow up equipment use condition and understand their needs. For improvement suggestions that customers propose, we will report to technical department in time.